Before you use Ring & Ride for the first time you must register.

If you are registered as a member of your local Ring & Ride service, you can book a journey by phoning the depot.

Our staff will do their best to accommodate your journey request.

There may be times when we cannot accommodate your request, but we will offer you a different time whenever possible. The more flexible you can be with your journey, the more likely your journey can be arranged.

Please remember to book your return journey at the same time if you want one.

When to book
You must book your journey the day before you want to travel. Because our services are popular, it can sometimes be difficult to get through but please be patient. (Please note that the BT Callback service is not available when phoning Ring & Ride).

Group bookings
Journeys can be pre-booked for a group of people who want to make a regular journey to the same destination. For more details, please contact your local depot.

Special bookings
Where a group of people wish to make a one-off journey to a specific destination e.g. the theatre, this can usually be accommodated. To avoid disappointment please give as much notice as possible. For more details, please contact your local depot.

Wheelchairs / walking frames / trolleys / children's car seats
Please tell the depot when you book if you have any of these items as we will need to allow space for them on the vehicle.

Cancellations
Please make sure if you need to cancel your trip for any reason, that you let us know at the earliest opportunity. This will allow your trip to be given to another person and will make sure we provide a more effective service to all our Ring & Ride customers.

If you travel as part of a group booking and you cancel repeatedly we may remove you from the group booking and request you book as an individual passenger instead.